International roaming

Using the International Roaming service, you can make calls, use the Internet, and send messages abroad in the networks of operators with which A1 has entered into appropriate agreements. Your phone number does not change while roaming.

For information about the “International Roaming” service for PRIVET subscribers, see the special page of the website www.privet.by.

How to activate roaming

The “International Roaming” service is activated free of charge if there is a sufficient prepayment amount (according to the subscriber’s tariff plan).

Subscribers of A1 tariff plans – individuals can activate “International roaming”:

• via USSD *141*3*2#
• in your personal account at my.a1.by (after registration);
• by calling the Automated Subscriber Service 411-3-2-2 (in the area of ​​reliable reception of the A1 network);
• by access code when calling the reference and information service (if the service is available);
• upon application at A1 company centers and at the offices of official attorneys upon presentation of an identity document.

*Velcom subscribers who do not have permanent residence in the territory of Belarus can activate the “International Roaming” service only at velcom branded centers or from official agents (dealers) of the company upon presentation of an identification document.

What to do when crossing the border

We recommend turning off your mobile phone before crossing the border with another country and turning it on upon arrival in another country. After crossing the border, you must select a partner operator network.

• Network selection can occur either automatically or manually. We recommend that you switch your phone to manual network selection mode and, after crossing the border, select the operator that is suitable for you.
• If the network is not found after manual selection, try again or contact your local operator for advice.

Please note that minutes, SMS, MMS, MB included in the subscription fee of your tariff plan, as well as minutes, SMS, MMS, MB included in additional packages in roaming are not consumed. Any traffic is paid according to roaming tariffs. You can familiarize yourself with the tariffs of partner operators in different countries.

The “Roaming 500 MB”, “Roaming 1 GB” packages with included Internet traffic will help reduce Internet costs while roaming. Read more.

The “Roaming 30 min. +20 SMS”, “Roaming 60 min. +30 SMS" and "Roaming 120 min. +60 SMS" with included minutes and SMS. Read more.

Something to remember!
If you have automatic network selection configured, you will be able to register in the network of the A1 partner operator for roaming while in Belarus. This can happen if the signal from the base station of a foreign operator is strong enough to receive and make calls. As a result, all such calls will be charged at roaming rates.

If your phone has conditional forwarding installed, including to voicemail, then you will pay twice for the forwarded call: as for an incoming and outgoing call at roaming rates.

How to check your balance

Subscribers of A1 tariff plans - individuals can check their personal account balance:

• via USSD *100#(if the foreign operator’s network supports USSD);
• in your personal account at my.a1.by (provided that the “Personal Account” service is activated);
• via SMS*(send SMS with the word Balance or Balans to number 411);
• by call* to the reference and information service at the contact center.

How to top up your balance

Subscribers of A1 tariff plans - individuals can top up their balance using:

• A1banking for Android and iOS (provided that the application is installed);
• Personal account at my.a1.by (menu item “Personal information”, to receive a login and password you must register in advance);
• Internet banking;
• Internet payment systems by the address ;
• Services *(the cost of SMS is paid according to roaming tariffs)
• Express payment cards(can be purchased at A1 offices):

- using free USSD *141*4# (if the foreign operator’s network supports USSD).
- using your Personal Account (provided that the service is activated);
- via SMS* with a 14/17-digit card code to the number 411 .

* the cost of outgoing SMS/call is paid according to roaming rates.

Something to remember!
When roaming, SMS confirmation of account replenishment is not guaranteed.

The company writes off funds for communication services provided to the subscriber while roaming as information is received from the foreign operator. Due to this circumstance, the final payment amount may be billed some time after the subscriber has actually used these services (up to 30 days). In this case, a sharp change in the balance of the client’s personal account may be observed. A similar principle of writing off funds for roaming connections is used by most telecom operators.

Internet in roaming

The “International Internet Roaming” service is provided automatically to all subscribers of the company if they have connected services:

• "International roaming" + "Mobile Internet" and/or MMS;
• SMS roaming + "Mobile Internet" and/or MMS.

To optimize your Internet costs while roaming, use the services Roaming 500 MB or Roaming 1 GB with internet package 500 MB behind 29 rubles or 1GB behind 49 rubles. Read more about the service.

Something to remember!
If the “International Roaming” and MMS services are available, subscribers in roaming have the opportunity to receive/send MMS (“International Internet roaming” is not provided).
If you are you planning use the Internet/MMS in roaming, before traveling outside Belarus, make sure of the following:

• When accessing Internet resources, as well as receiving/sending MMS, your phone uses access points corresponding to the connected services;
• applications operating in automatic mode (for example, E-mail client) have been switched to “on-demand” mode. To avoid automatic software updates, we recommend disabling the “Data roaming” option in telephones whose operating system allows this;
• Shut down your applications and browser gracefully.
• In the MMS settings, “Automatic reception” or “Reception always” is disabled and “Manual reception” or “Reception on request” is set. In this case, before downloading the MMS, the telephone will make a request to receive the MMS and only after your confirmation will download it;

If you don't plan use the Internet/MMS in roaming before traveling outside Belarus:

• To avoid automatic software updates, we recommend disabling the “Data roaming” option in telephones whose operating system allows this. In the MMS settings, select “Do not receive” in the options, then incoming MMS will not be downloaded by the phone.

Outgoing calls in roaming

To make a call while roaming, dial:

• + – country code – city code – subscriber number;
• + – country code – mobile network code – subscriber number

For example, to call Belarus, you need to dial:

• +375 – city code – subscriber number;
• +375 – mobile network code – subscriber number.

To make a call from Belarus to A1 number in roaming, dial:

• from a fixed network telephone number in national format, for example, 8 029 xxxxxxxx;
• from numbers of other mobile operators in Belarus, a number in international or national format, for example, +375 29 xxxxxxxx or 8 029 xxxxxxxx;
• from the velcom network a number in 7-digit format (calls to numbers transferred to the velcom network from other operators must be made in national or international format).

Contact customer service from roaming

You can contact the service department from roaming:
1) by phone +375 29 6 000 150 (the cost of an outgoing call is paid according to the tariffs of the “International Roaming” service);
2) order a call by filling out on the company’s website (the cost of an incoming call is paid according to the tariffs of the “International Roaming” service);
3) through the interactive form of the company’s website by;
4) ask a question through the feedback form in your Personal Account;
5) by contacting consultants on social networks

USSD requests are a simple and fast way to get the necessary information from your mobile operator. All you have to do is enter the required request on your phone. However, it is simply impossible to remember them all. So save and use the HF directory with all USSD requests for velcom subscribers.

General information:

Information about the balance status at the time of request
Information about the remaining minutes, SMS, MMS and Internet traffic included in the subscription fee
Information on the amount of the monthly payment, the remaining amount to pay for the goods in installments and the date of completion of the write-off of contributions
The balance of included minutes of the velcom international service is 100/250, the balance of Internet traffic of the “ITV velcom” service package
Information about the amount payable according to the last invoice issued, for clients working without prepayment
Information on the number of minutes of outgoing calls made within a Closed Subscriber Group (CLG)
The total number of minutes used when calling a “favorite” number (tariff plans “Pair”, “Time for pairs”)
Possibility of quickly disconnecting communication services in case of debt
Registration of an unconfirmed payment
Checking the balance of a subscriber of the Privetik tariff plan (available to velcom subscribers whose number is assigned as a “favorite” by the subscriber of the Privetik tariff plan)	*101*Privetik subscriber number#
“Waiting for a call”: the subscriber whose number was specified will receive an SMS notification asking them to call you back indicating your number.	*131*company subscriber number#
Top up your account with an express payment card
Changing the mailing address for invoice delivery to e-mail
Repeat invoice for a closed period by e-mail
Opting out of receiving invoices

Information and service management:

Operation	USSD request
Information about the subscriber's connected services
Information about the list of services available for connection
Phone number and tariff plan information
Changing tariff plan
Information about your number in international format
Setting/cancelling a ban on listening to ACCA news
Receiving USSD messages in transliteration
Receiving USSD messages in Russian
Setting/cancelling a ban on the use of conditional forwarding in roaming
Connecting packages of minutes to all networks
“Back in touch”: all velcom subscribers who called you while you were unavailable or your phone was busy will receive an SMS notification when you are in touch again
Providing the opportunity to work without prepayment
Switching to prepaid work
Connecting/disabling the “Stopitsot” service (available to subscribers of the “Kedy” and “Polukedy” tariff plans)
Connecting/disabling the “Anti-identifier” service
Connecting/disabling the Melofon service
Connecting/changing your “favorite” number (not available on tariff plans “Own network”, “BUSINESS.PRO”, “BUSINESS.PRO.WEB”)
Connecting/disabling the Pause service
Connecting/disconnecting ISSA
Obtaining an ISSA password
Connecting/disconnecting/changing a package within the “Director’s package” service for the Manager+ tariff plan
USSD help.

Mobile Internet and MMS:

Operation	USSD request
Receiving settings for the Mobile Internet service, MMS, streaming video (“Mobile TV”), all available
Receiving a test MMS
Connecting/disabling the Mobile Internet service, changing the Mobile Internet service package, changing/deleting an application to change the Mobile Internet service package
Connect/disconnect MMS
Information about the connected Mobile Internet service package and access point
Information about the activated package of the Mobile Internet service, the cost of the package and the date of the next write-off of the cost of the package
Information about the provided static IP address
Connecting/disabling the Anti-Virus service
Connecting/disabling the Firewall service
Connecting/disabling the “Children’s Internet” service
Connecting additional traffic to WEB Start, WEB 4, WEB 8, WEB 16
Connection to the services “Roaming.Vacation”, “Roaming.Business”
Disabling the services “Roaming.Vacation”, “Roaming.Business”
Information about roaming partners
Validity period of the services “Roaming.Vacation”, “Roaming.Business”

Access to the USSD menu is possible only from your phone number. To use the USSD menu, you do not need to connect additional services or remember passwords. Using the USSD menu is free. The system will definitely warn you about possible one-time costs for changing the tariff plan or connecting services.

All short USSD numbers begin with the symbol “*” and end with the symbol “#”. To make a request, dial the short number and press the call key. Below is a complete list of short USSD commands.

USSD commands for subscribersvelcom (Legal entities)

USSD requests	Description
	Information about the remaining minutes, SMS, MMS and Internet traffic included in the subscription fee.
*100*4 #	Remaining included minutes of velcom international service 100/250
*100*11#	Information about the number of minutes of outgoing calls made within the Civil Code
*100* 1 9#	Information on charges for the current month for legal subscribers. persons.1
	Opting out of company SMS mailings
	Refusal to listen to ACCA news
	Reception of USSD messages in transliteration.
	Activation of 500 SMS service
*131*company subscriber number#	"I am waiting for a call".
	Information about your number in international format
	"Melofon".

USSD-menu *1 35 #

USSD requests	Description
*1 35 * 1 #	Connecting the Mobile Internet service, changing the TP of the Mobile Internet service, changing/deleting an application to change the TP of the Mobile Internet service.
*1 35 *2#	Connect/disconnect MMS.
*135*3 #	Information about the connected MI service
*1 35 * 4 #	Information about the provided static IP address.
*1 35 * 0 #	Receiving settings for the Mobile Internet service, MMS, video streaming, all available.
*1 35 * 0*8 #	Receiving a test MMS

USSD-menu *141#

USSD requests	Description
	ISSA password.
	Information about phone number and tariff plan.
*141*2*1#	Information about the subscriber's phone number and TP.
*141*2*2#	Information about the subscriber's connected services.
*141*3*1*1#	Activation of the “International Calls” service.
*141*3*1*2#	Disabling the International Calls service.
*141*3*1*3*1 #	Connection to the “velcom international” service
*141*3*1*3*2 #	Disabling the “velcom international” service
*141*3*2*1#	Connecting to the “International Roaming” service
*141*3*2*2#	Disabling the International Roaming service
*141*3* 2 * 3 *1 #	Connection of “Roaming” services. Vacation", "Roaming. Business"
*141*3*2* 3*2 #	Disabling Roaming services. Vacation", "Roaming. Business"
*141*3*2*4 #	Information about roaming partners
*141*3*2*3*4#	Validity period of “Roaming” services. Vacation", "Roaming. Business"
*141*3*3#	Connecting/changing your “favorite” number3.
*141*3* 5 #
*141*3*6#
*141*3*7#	"Back in touch"
	"Director's package 2"
*141* 9*1 #	USSD help.
*141* 9*2 #	Dial rules
*141*9*3#	Info center

1. The subscriber’s balance displays all the subscriber’s expenses: AP, one-time charges, current charges, tax.

Features of the information provided:

a) at the beginning of each month (from the 1st to the 6th), during the period of invoicing communication services, information on accruals may be incomplete or unavailable due to technical reasons;

b) information on charges is updated as the payment system receives data on communication services consumed by the subscriber;

c) when using the “International Roaming” service, the calculation of the cost of consumed communication services is carried out with some delay, upon receipt of the relevant information from roaming partners.

2. For TP “Manager +”

3. For subscribers of legal entities connected to the “Open”, “Open 100” tariff plans, tariff plans of the “Corporate”, “Employee”, “SMART” lines and the “AgroCorporation” tariff plan

All modern people use mobile communication services from different operators, and each mobile operator has a list of combinations with which you can connect certain services - this is a USSD request. In short, such requests contain numbers and symbols, after entering and sending which some action will be taken. Each is responsible for a separate function, and this article will present all about such combinations.

What are commands for?

USSD request is a kind of option for mobile customers, which is installed along with SMS and is a basic service of any operator. Translated, this abbreviation means “an additional option that has no structure.”

For a clear example, it’s worth understanding how such a combination works:

1. A mobile customer, for example, wishes to check the balance of a mobile phone using a service code.
2. On the phone keyboard, first press “*”, and then enter the desired number, the code of which is responsible for checking the balance.
3. After the numbers, “#” is entered and a call is made to send data to the network.
4. After a few seconds, balance information is sent to your phone in the form of an SMS or as an interactive menu on the gadget screen.

In addition, a USSD request can not only allow you to check your account status. With its help, you can enable or disable services, switch to another tariff, open the operator’s menu to obtain information on mobile communications, and also carry out a lot of other operations.

The benefits of combinations

The USSD request is very convenient to use, because by entering short commands you can quickly receive information, without the need to call the operator or send an SMS. In addition, using combinations, you can obtain the data of interest at any convenient time, 24 hours a day.

Using such codes you can control your mobile phone number. Network clients can send requests to other people to send money or simply call back.

For a more detailed consideration of combinations, you should indicate data for different operators in Russia.

Popular MTS combinations

The very first and most popular command from MTS is *111#. This command is used to open a portal in which each user can manage the tariff and options. If it is difficult to remember other commands, then you only need to remember this one. With its help you can find out everything you need, and even your mobile balance. The request replaces your personal account on the website and can be used in any region and even country. MTS USSD requests are not charged, which is very convenient.

If there are characters on your phone in messages and other parts of documents that cannot be read, then you need to enter *111*6*1#. Below are the most popular codes from the MTS Russian operator:

1. Account verification is carried out by dialing the combination *100#.
2. You can see what the funds were withdrawn for during the last 5 actions using the command *145#.
3. You can quickly find out your mobile number using the code *111*10#.
4. To check active paid options, use *111*11#.
5. To check the current tariff, use *111*12#.
6. You can find out about the remaining package offers by entering *217#.
7. You can top up your balance using a bank card by requesting *115#.

This is only a small number of requests that the operator has. All details can be found on the website, and this article describes only the most common and necessary ones. Information on requests for tariff plans will be provided in the description of the tariff itself selected by the subscriber.

"Velcom" teams

Through a USSD request from Velcom, subscribers can manage mobile communications independently. Thus, to check your balance information, you need to dial *100# on your phone keypad. If the user needs to change the payment system, the code *145# is used. These are the basic codes for managing your money.

You can also manage tariffs. To activate a particular tariff plan, there is a dedicated team. Now we suggest you familiarize yourself with other methods of plan management. To check the active tariff you need to dial *141*2*1#, and to find out the mobile number, dial *147#. In some cases, an SMS will be sent in response to the request, and in some cases the data will be displayed directly on the screen.

To obtain information about mobile Internet and other options, use the combination *135#. After entering, a menu will open in which you can select different services and familiarize yourself with them, as well as, if necessary, activate them. There is another menu that allows you to open help and commands for other queries; for this, users need to dial *141#. As you can see, Velcom USSD requests are very similar to MTS commands and work similarly.

MegaFon teams

The MegaFon operator also has a large list of combinations that subscribers should familiarize themselves with. You can see all possible codes on the official page, and only the most popular among users will be described below:

1. To call a menu, which in functionality can replace a personal account, enter *105#.
2. You can find out account information using the code *100#.
3. You can view your number by requesting *205#.
4. Remaining package offers are found out through the combination *558#.
5. To detail information about the tariff used, enter *105*3#.
6. Information about the bonus balance is provided using the code *115#.
7. It is very convenient to use the “Call me back” service if you enter *144*client’s mobile phone number# on the keypad.
8. To top up the balance of another MegaFon user, use the combination *143*number#.
9. You can use the “Promised Payment” service by entering *106#.

These are the most common MegaFon USSD requests that are used most often.

Sooner or later, combinations will be useful to every mobile subscriber, so it is better to study the most important ones so that they can be applied at the right time. All commands from MegaFon are completely free, and clients can use them in their work at any time convenient for themselves.

Conclusion

As you can see, there are a lot of requests, and they are all responsible for individual services. It is important, after entering one or another combination, not to forget to make a call to send the command, otherwise the necessary information will not be provided.